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Delivery & Return Policy

delivery policy

Delivery Policy

  • All orders received before 2PM Mondays to Fridays are delivered within 24hrs in Lagos and 48hrs to other states excluding Sundays and public holidays. Customers are properly briefed
  • Any damaged product during shipment will be replaced free of charge by Shelen Home Essentials Ltd.

Return Your product(s) in 2 Easy Steps

  • Call, chat or send us an email the items you wish to return, the reason of the return and give us more details to help us identify the issue with the product
  • Choose your ideal return process : Return the item yourself to one of our physical shop or let us handle it by picking-up the item from you
our return policy

ENJOY AN EASY RETURN AND REFUND ONLINE POLICY

You can return all eligible product(s) within 7 days for Official Online-Store purchased

DROP OFF THE ITEMS OR SCHEDULE A PICK UP

Return the item at our pickup stations or we can pick up from you within 1 - 4 business days. Always ensure your return slip is signed by our agents as your proof of return.

PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies.

REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 3 business days into your account.